FAQ

We have created this page for some of our more frequently asked questions. If you have one that isn’t on this page then please feel free to contact us using the contact form.

Why does my mug not look like the one on the website?
Due to the method used to create the mugs, all of the patterns are completely different to each other. Therefore, your mug is completely unique to you! Don’t worry, if you order a mug the colours will still be the same but there is likely the be a different pattern.

How do I care for my mug?
Our mugs have been product tested and are dishwasher safe. However, they are unfortunately not microwave safe. As with any crockery, designs do fade over time and so we recommend that you hand-wash the mug for longer use. Before using the mug please wash it thoroughly as it has been in contact with nail varnish.

What is your returns or refund policy?
We are sorry to hear that you would like to return your mug. Please leave a note inside the parcel as to why you have sent it back. Please address the parcel to:
Spark – Young Enterprise
The Abbey School
Kendrick Road
Reading
Berkshire
RG1 5DZ
You will receive a full refund within 2 weeks.